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Caring For The Customer


The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.

Lion Encounter   has an average customer care rating of 4.76 (out of a possible 5). The scores for each parameter are:
  • Service of Staff................................................................................... 4.80
  • Quality of Information ...................................................................... 4.80
  • Overall Experience .......................................................................... 4.80
  • Safety/Organization ......................................................................... 4.80
  • Overall Impression/ Value.............................................................. 4.60
Pickup info:

Guests are picked up from their hotels in Livingstone or around Victoria Falls.




Traveller Feedback

Ms Hilary S.
- United Kingdom
on 04 Jan 2011
A fantastic experience, we were well cared for and informed on every aspect of safety and the lions' lives and programme. A beautiful setting, the buffet was a bonus. The guides and helpers were very friendly and accomodating-even to the fact of lending us some shoes!

Mr Don T.
- United States
on 03 Jun 2010
This was fantastic!!! Great experience to actually walk with and touch the lions. Highly recommend it to all.

Ms Julie Rhodes .
- United States
on 15 Apr 2010
Lion Encounter cancelled due to rain.

Mr Michael P.
- Australia
on 01 Dec 2009
When we arrived in Livingstone the booking was all done, it was a matter of waiting for the day, the service was great from pickup to being dropped back. And the Lion encounter was fantastic.

Ms Lisa S.
- New Zealand
on 17 Aug 2009
This was a wonderful experience, a must do activity in Livingstone. The approach of all staff at the encounter was very professional and positive. I really recommend this to everyone.