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We were always aware that safety was foremost. Thank you.
- 22 Dec 2013, Mr Brian M.
JT and Matthew were excellent guides. They gave us freedom to explore but clearly were focused on our safety, especially in hippo territory. The wind was rough and not an easy paddle by any means but thoroughly enjoyable and would gladly go again with Makota Quest.
K, PJ and Innocent ensured that not only did we have a fantastic time on the water, but took their time to explain more about the river, the animals, and the country around us, which gave us a greater understanding of their lives too. At all times we felt the team were in control of the situation, and I couldn't recommend them more highly.
- 02 Sep 2018, Mr Douglas G.
The guides were amazing, helpful , friendly and knowledgeable! I will recommend them to everyone!
The tour guides that picked us up by van were fantastic and made us feel welcome straight away! Was a great way to start off the activities ~ they were very knowledgeable about the local area and activities we were about to do and we learnt a lot just within the short ride to the activity. I particularly liked how they briefed us at the pick up about how they day was going to go and in which particular order the activities would take place so we felt informed and knew what to expect! Highly recommend!
- 29 Jul 2018, Mrs Jessica L.
Friendly guides, took good care of everything.Only downside was the guy filming videos, who is unrelated to the company. But for $65 I expected a better video than what he gave us.Otherwise The experience and everything was absolutlet great.
The boat trip was perfect and the guide explain us a lot of things about the river and animals and we stay longer because the hippos were playing, the sunset was great.
Around the falls the guide was perfect and he helps us in devil pool as well.
This tour was very expensive and very rushed with very little information about the falls. It’s obviously all about getting each family a chance to sit in angels pool, getting a quick lunch and rushed back to shore. The staff was very nice though, cared about our safety, and the food that was served was good.
We really enjoyed the tour. The guides were nice, the food was good and the price was reasonable.
- 09 Aug 2018, Mrs Victoria S.
Unfortunately it was freezing the day we had our tour. The morning boat cruise was cut short by an hour through our request because we couldn't stand the cold. So for the afternoon game drive we had requested to be provided with blankets as they do for the early morning game drive but unfortunately they were not provided. Also the game drive was mainly concentrated by the river bank and by the time out guide said that we shall also be going inland our time was up and had to come back.
The Royal Livingstone Express offers the discerning guests the ultimate fine dining experience going back in time to the age of steam train travel. Bushtracks Africa in conjunction with Sun International are now able to
Regrettably, although I had made it clear that one of our party was vegan, this information did not appear to have been made available to the train catering staff. They did their best under the circumstances but it is not acceptable for the tour operator to overlook such a requirement. It also places their staff in a difficult position.
Possibly the best "sundownwer" we have ever had - numerous wildlife sightings on the banks and in the river, followed by a beautiful clear sunset. Service onboard was excellent, as usual. .What had previously been small nibbles with drinks had become something far more substantial, so braai I had booked at the Boma at the Avani was totally unnecessary - I should have booked braai the night before and done the a-la-carte.on the night of the sundowner - feel sure some of the clients may have missed dinner all together given the choice, because of the quantity of food on the sundowner..
The 2 girls and the man in the office were very unfriendly and not happy to work in the place however the staff with the jackets and the pilot were very very friendly and make my day but not the office staff.
- 12 Aug 2018, Mr CECILIA S.
I did this 12 years ago and it was fab then and fab now
We booked United Air Charter for 30 min helicopter flight. The activity was overbooked which caused a delay of over 1 hour from the scheduled start. I am normally understanding, but we were in Livingstone for only 3 days and wasting 1 hour waiting was not something I wanted to do. On top of that, the staff could not even offer any free beverages as compensation for waiting because of their mistake.
Paying $360 for a 30 min helicopter ride you expect some care and consideraction, and not to be treated like a minibus passenger.
Although we love every activity we did, the canoeing will probably get our lower marks. Although to some it may seem obvious we did not know we would get wet while rowing. I was concerned about our cameras the whole trip making it difficult to enjoy the scenery.
- 08 Aug 2017, Mr RICARDO V.
Great staff, informative and friendly for a really gentle canoeing session enjoying the delights of the Zambezi river