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Your representative accused me of not paying for this tour even having been shown my bank account
She extremely rude and offensive calling me a liar on public hearing. I will never use your services again and would not recommend them even to my worst enemy. We were caused huge stress and discomfort which ruined the celebration of my wife"s birthday and the long awaited return to her homeland
Although we love every activity we did, the canoeing will probably get our lower marks. Although to some it may seem obvious we did not know we would get wet while rowing. I was concerned about our cameras the whole trip making it difficult to enjoy the scenery.
- 08 Aug 2017, Mr RICARDO V.
Great staff, informative and friendly for a really gentle canoeing session enjoying the delights of the Zambezi river
While we enjoyed our cycle tour, the standard of the bikes was not good. We had trouble with the gears, a puncture required a change of bike and one bike had rear brakes that did not work. The guide (Prince) was very good though.
The company specialises in leisure activity focused on the Zambezi River - daytime river cruises, sunset cruise, fishing trips (half and full day), plus longer trips using the houseboat on the Upper Zambezi.
Apart from the cost, this was a magical day. And when we saw all that the day involved - the number of guides and extra safety personnel on hand, the porters required, etc, etc, we could understand where the price came from. The camp was great, with good, clean facilities for start and finish of the rafting, and the pizza at the end was delicious and there was even too much for us to eat! We will never forget this day.
- 05 Jan 2018, Ms RACHEL .
Safpar staff seemed to have a poor attitude from the very start of the day and were curt with the guests for most of the day. There was also poor communication on the itinerary, during unanticipated (?) delays, returning late, where to go, when we could eat, when we could get our valuables back. The offroad driving back from the gorge was unsafe and people were hit (some in the face) by branches that the driver was running into without warning. We weren't even told that there was, let alone offered any, water during the whole rafting time.
The guides did handle themselves well on the water and clearly are experienced rivermen, but all the other negatives of the day made it difficult to enjoy the experience. They need some training on interpersonal skills, communication, and dealing with people more positively. The safety in the driving vehicle should also be addressed before someone is seriously hurt.
I have been on many white water trips and I can honestly say - the Zambezi River is truly excellent; the Safpar experience not so much.
Your agent accused of not paying the balance. She was rude, offensive and refusee to accept that we had paid even after being shown the payment from my bank account. The only reason thus tour succeeded was due to the intervention of the management of Waterfront hotel.